Cookie Policy

This policy is valid for Warwick Arts Centre’s website: https://www.warwickartscentre.co.uk/

Cookies used on these site can be categorised into four levels:  strictly necessary; preference/functional; performance/statistics; marketing/advertising.

Cookies which are strictly necessary

Warwick Arts Centre’s online ticketing system Spektrix and card payment authorisation service use temporary session cookies enabling customers to pass through the correct payment pathway. These cookies enable services customers have specifically asked for, they enable customers to book and purchase tickets for an event.

Preference/Functional Cookies

Preference cookies enable a web site to remember information that changes the way the website behaves or looks, like your preferred language. These cookies are used to enhance the customer’s experience navigating through websites, and they collect anonymous information on the pages visited. 

Performance/Statistics Cookies

These cookies allow us to track the performance and usage of the Warwick Arts Centre’s web site with anonymised "statistics". We use cookies to track your route around the web site and use the statistics that these create to improve the web site's performance and user experience. These statistics allow us to continue to provide the website and events programme.

This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.

For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

For more intormation on Mouseflow and CCPA/VCDPA visit https://mouseflow.com/ccpa.

We also sometime use VWO, A/B testing tool. VWO uses persistent visitor-level and local storage cookies to understand visitor’s behavior and track visitor journeys on the website to deliver the best experience. The cookies track the variation a visitor views and help serve the same variation to the visitor consistently, track their goals, and determine whether they are part of a campaign, and so on. The only information that VWO collects about a cookie is a visitor ID, viz., a UUID that does not contain any personal data. A typical UUID looks like 4201E4DB-4C25-BA4DD31-C137C718D30E.

It helps distinguish one visitor from another. This means no individual or consumer can be tracked or identified by VWO. Full information on VWO cookies can be seen on the VWO website. 

Warwick Arts Centre occasionally uses a cookie linked to Qualtrics who provide a survey we use to help understand visitor behaviour. This in turn helps us to make improvements to the website.

Marketing/Advertising Cookies

These cookies are set by third parties such as YouTube or Twitter. They track your behaviour such as playing videos or which tweets you have already viewed. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.

We sometimes embed photos and video content from third party web sites such as YouTube, Vimeo, Facebook, Twitter, Instagram and Flickr. As a result, when you visit one of our pages containing such content, you may be presented with cookies from these web sites. The sharing bar Add This is used to wrap the Tweet and Like buttons for sharing on Twitter and Facebook. The Twitter and Facebook buttons also use cookies which are activated when those buttons are clicked.

We don't control the dissemination of these third party cookies and you should check the relevant third party's web site for more information.

We don't sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

We sometimes use Google Ads Remarketing pixels to assist with our marketing and delivery of online advertising across the Internet, in particular on the Google Display Network. By better understanding what our audiences are interested in, we can more efficiently promote the Warwick Arts Centre’s events. The technology to do this is made possible by cookies and as such we may place a "remarketing cookie" during your visit.

Google Ads remarketing will display ads to you based on what parts of the Warwick Arts Centre's website you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that "This person visited a particular page, so show them ads relating to that page." This way we can show you ads that are personalised to you.

If you do not wish to see personalised ads from Warwick Arts Centre you can opt out in several ways:

Opt out of Google's use of cookies by visiting Google's Ads Settings

Opt out of a third-party vendor's use of cookies by visiting youradchoices opt-out.

Please note that opting out won't stop you seeing adverts, just that they won't be tailored specifically to you.).

What to do if you don't want cookies to be set

If you don’t want web sites to store cookies on your computer, tablet or phone, you can modify your browser so that it asks for your permission when a web site wants to set a cookie, or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, the site www.aboutcookies.org contains comprehensive information on how to remove cookies on a wide variety of desktop browsers.

For Google Analytics cookies, Google provide a Google Analytics opt-out tool which allows you to specify that you don't want to accept their cookies, not just for our site, but for all sites which use Google Analytics.

To find out more information and opt out of third party cookies, please visit the relevant privacy and cookie policy pages on third party web sites.

To opt out of the HotJar session recording service you can do so using the following instructions. Please note you will need to opt out on each browser that you use.

To disable personalised ads you can update your preferences by visiting Google's Ads Settings and for third-party vendor's cookies by visiting youradchoices opt-out.

Updated: May 2021