Terms and Conditions

Tickets can be purchased online 24 hours a day,  by telephone on 024 7649 6000 (please note opening hours are variable), or in person over the counter during Box Office opening hours. 

We encourage bookers to choose free e-tickets as their preferred choice of delivery. These can be stored on your mobile device or printed out to gain entry to our auditoria. 

We can also issue tickets by post for a small charge, or by collecting from Box Office.

Please check your ticket details carefully as mistakes cannot be rectified after the booking has been confirmed.

For your safety and security you will be asked to provide your name, address, postcode, email address and a telephone number when making a booking.

Payment

We accept payment by cheque*, Visa, Delta, Mastercard, Maestro and Theatre Tokens.

*Only for Orchestral Series Package holders or for groups of 9 or more people.

Reservations

We can reserve tickets without payment for a certain period of time. A Box Office Assistant will be able to advise you further.

Discounts

Discounted tickets, if available, are shown in brackets and available to over 60s in full time retirement, under 16s, recipients of job seekers allowance, students aged 16+ with a valid educational institute ID (NUS Extra is not accepted), and GoCV+ holders. Discounts cannot be combined with other offers (unless specifically stated), or applied retrospectively, and may be withdrawn at any time. Proof of ID may be requested.

Booking Fee

A non-refundable booking fee is added to all ticket prices, whether on the phone, in person or online. The booking fee is included in the published price of all tickets. 

Live Events

Booking fee as follows:

Butterworth Hall: £3

Theatre: £2

All other venues: £1 

Cinema 

Booking fee as follows:

Cinema £1.50

The booking fee applies to ALL tickets whether purchased by phone, online or over the counter. The booking fee is invested back into the organization, helping to maintain the programme, services and activities you experience during your visit to Warwick Arts Centre.

Schools

For certain events, tickets can be purchased at reduced prices for teacher-led school/college groups. See our website, brochure or email the Groups Sales Coordinator for details groupbookings@warwick.ac.uk. Tickets for school groups must be paid for no later than 7 days prior to a performance.

Tickets for Groups

For certain live events, group discounts are offered to groups of 9 or more people - please email the Box Office or see our brochure for further details of these discounts. 

For film screenings, group discounts are available for parties of 5 or more. 

Different group rates apply on Christmas shows.

Babies and children aged 24 months or younger

To comply with our licensing regulations all children, including babes-in-arms, must have an admission ticket.

For children's shows aimed at children aged under 2 ALL attenders, including the child, must purchase a ticket.

For most children's shows not directly aimed at children under 2 :

• Babies under 12 months of age may attend free of charge with a valid Babes in Arms or Baby Pass ticket
• Children aged 12 months to 24 months will be charged £4
• Children aged over 2 will be charged the advertised children’s price

Please note that, occasionally, the above is not applicable and different conditions apply. Please always refer to the event page for clarification.

For certain other live events, babes in arms may be admitted although they must have a ticket to comply with our licensing regulations. Please check suitability of the performance with Box Office in advance.

Age Policy for Cinema and Live Programme spaces

Our Visitor Experience Assistants will challenge anyone trying to enter into the Cinema or Live venues if they look underage or are unaccompanied when they should be.

Cinema:

• Children aged 14 and under must be accompanied by an adult aged 18+ years when attending the cinema.
• Age restrictions and guidance are in place for all films (U, PG, 12, 12A, 15, 18) which it stated on the booking pages.

Live Programme Spaces:

• Children under the age of 16 must be accompanied by an adult aged 18+ years when attending events or performances in our Live Programme spaces.
• Age guidance is provided for all performances on the event and booking pages.

Offers & discounts

From time to time we may make additional special offers in addition to those published in brochures or on our website.

Ticket Refunds & Exchanging Tickets

If an event goes ahead as scheduled, tickets are not refundable.

If you are unable to attend tickets can be exchanged for another performance or for a credit voucher valid for 365 days (Credit vouchers can only be redeemed against future ticket purchases). If you would like to take advantage of this service you must return proof of your original tickets to the Box Office via email at least 24 hours before the performance (14 days for groups of 9+). There is an administration fee of £1 per ticket on live events. Film tickets can be exchanged for no additional fee. Tickets purchased as part of a subscription cannot be exchanged for credit vouchers. The booking fee or any insurance purchased at the time of booking is not refunded.

Any credit not used after 365 days have elapsed will go to the Warwick Arts Centre Development Fund.

If an artist cancels their performance at Warwick Arts Centre we will refund tickets, booking fee and any ticket insurance purchased.

Reselling tickets at Warwick Arts Centre

Re-selling a ticket for personal commercial gain makes it void and subsequent ticket holders will be refused admission into the auditorium.

Ticket Agents

Warwick Arts Centre occasionally sells tickets through agencies such as Ticketmaster or See Tickets. Agency tickets may be subject to different terms and conditions – please check their websites for details. We accept no responsibility for tickets or services purchased via an agency or third party.

Ticket Insurance

Customers may now opt into the SecureMyBooking Ticket Refund Protection Programme on selected events for £1.95 per ticket.

This insurance covers:

• Accident, injury or illness (including Covid-19)
• Severe weather preventing travel to the venue
• Travel delays due to breakdown or public transit failures

For full terms and conditions and how to claim see https://securemybooking.com/terms/uk/

Please be aware that Warwick Arts Centre does not manage Secure My Booking.

Cancelled performances

If a performance is cancelled, with sufficient notice we will, where possible, endeavour to contact audiences in advance by email, and, if necessary by phone. We will also send updates on social media and on our website. We will replace tickets for an alternative date or, if this is not possible, refund the ticket value, the booking fee and any ticket insurance purchased. In the event of a cancelled performance, the management will not be liable for any additional travel or accommodation expenses or any other additional consequential losses.

Access

We are here to welcome you. If you have any access issues, please let us know when you book and we will do all we can to accommodate your needs. Please see our Access page for more information.

Other Notes

Everyone entering the auditoria needs a valid paper ticket or e-ticket which must be produced on arrival and shown to a steward. ID will be requested when checking student tickets. Please note, in the interest of safety and security, bags are not allowed in the auditoria.

If you arrive late we appreciate that you’ll want to take your seats on arrival. However to limit disturbance to fellow audience members and artists we may ask you to wait until a suitable break in the performance. Very occasionally this may be the interval.

In the interest of safety and security, bags, glasses, cameras and recording equipment are not allowed in the auditoria. Mobile phones, pagers and digital watches must be turned off at all times during the performance/screening.

Warwick Arts Centre reserves the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the theatre and take appropriate action to enforce this right.

Warwick Arts Centre reserves the right to alter the performance and cast as advertised in advance, where such alterations are necessary owing to unforeseen circumstances.

Privacy Notice

Warwick Arts Centre is a department of the University of Warwick. We take data protection seriously and are committed to protecting your personal data and are transparent about the information Warwick Arts Centre holds about you. Please refer to our Privacy Notice which informs you how we use and look after your personal data when you engage with Warwick Arts Centre, and also inform you of your privacy rights.

When processing your booking (whether over the phone, in person or online) we will ask you for your name, address, email and telephone number (essential information for all bookings). We will also ask you if you would like to be kept informed about forthcoming events and campaigns at Warwick Arts Centre. As part of our funding agreement with Arts Council England we will also ask if you would like your information shared with visiting companies in receipt of Arts Council funding.

Your data is used by us for the following purposes:

• To inform you of any relevant changes to the programme
• To contact you with communications to keep you up to date with information about our events, services, activities, news and opportunities which you may be interested to hear about
• For purposes of audience research
• For statistical reporting
• To inform you of fundraising campaigns

Within your account, you are given the opportunity to amend your details or unsubscribe, or you can ask this to be done for you by emailing: ticketing@warwick.ac.uk, logging in to your existing account online and updating your preferences at www.warwickartscentre.co.uk or clicking the ‘unsubscribe’ link at the bottom of emails.

You may exercise rights in respect of your personal data. These are the right of access to it, to rectify inaccurate information, to restrict processing or erase personal data, to object to our processing of it and to transfer it to another controller. If you wish to exercise a right please contact infocompliance@warwick.ac.uk

If you are concerned about the way we have processed your personal data please let us know and we will investigate those concerns. You may also contact our Data Protection Officer at infocompliance@warwick.ac.uk

If, after we have investigated, you are still concerned you may contact the data protection regulator. They can be contacted via www.ico.org.uk or telephone 0303 123 1113. The UK GDPR and DPA 2018 also gives you the right to lodge a complaint with the Information Commissioner who may be contacted at www.ico.org.uk/concerns or telephone 0303 123 1113.

Updated: August 2024