Website Accessibility

Accessibility Statement for Warwick Arts Centre’s website 

This accessibility statement applies to content published on the https://www.warwickartscentre.co.uk/. 

This website is run by Warwick Arts Centre. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

Zoom in up to 300% without problems

Navigate most of the website using just a keyboard

Change the page to a high contrast mode, a greyscale mode or an inverted colours mode.

Use the link finder to locate every link on the page through a simple select field

AbilityNet has advice on making your device easier to use if you have a disability.

Measures to support Accessibility

Warwick Arts Centre takes the following measures to ensure accessibility of the Warwick Arts Centre website (https://www.warwickartscentre.co.uk/):

• Integrate accessibility into our procurement practices.
• Provide accessibility training for our staff.
• Regularly review and update content.
• We also try to ensure that:
• All images in our sites contain appropriate alternate text.
• Interactive elements have changes of style when hovered with the mouse or focused by keyboard navigation.
• All foreground and background colours are checked to ensure sufficient contrast, or given alternative text in the case of images.
• Our content is written clearly, concisely, free of jargon and in plain English.
• All pages use headings in a logical and ordinate way.
• All ‘calls to action’ are easy to find.
• Symbols (e.g. >) are used in context and for their semantic use.
• All forms have submit buttons and appropriate response in case of success or failure.

How accessible this website is

We know some parts of this website are not fully accessible, these include:

• When registering for an account or logging into your account screen readers aren't informed that the email field is required. If an error occurs when entering details, screen readers aren't informed an error has occurred.
• Our website has been built so you can use keyboard for navigating but there might be a few areas where it could be improved. You may not be able to access all content by using the keyboard alone (e.g. some forms delivered through 3rd party iframes).
• Our website has been built so you can use screen readers, but there might be a few areas where it could be improved. You may not be able to access all content by using screen readers.
• Dynamic website logos can’t be paused.
• Our older PDFs (historic annual reports, venue floor plans and seating plans) are not fully accessible to screen readers.
• Ticket purchase journey through our ticketing portal Spektrix (provided by 3rd party iframe) may not be fully accessible. We are working with our ticketing partner to try to improve this. Anyone who has issues with purchasing tickets online can contact Box Office on 024 7649 6000.
• Ticket confirmation is sent to our customers by email but also stored as a PDF in their account (which is sitting on our ticketing portal Spektrix). We are aware that PDF in the account section is not accessible. As an alternative, customers can request a paper copy of the ticket from our Box Office 024 7649 6000.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: visitorexperience@warwick.ac.uk

Call: 024 7649 6000

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Email: visitorexperience@warwick.ac.uk

Call: 024 7649 6000

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Warwick Arts Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. It has been tested by an independent accessibility auditor (Shaw Trust) and found to be ‘highly accessible’. View our accreditation certificate.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix some of our historic annual reports.

3rd Party Products and Websites

Some parts of our website may require the use of third-party software (e.g. YouTube, Vimeo, Designmynight Reservation widget, and Spektrix iframes). Our website may also contain hyperlinks to external third-party websites, for your convenience. We have no control over the content published on third-party websites, their products or their accessibility. 

For example, we are using embedded videos from YouTube with "show player controls" selected, yet sometimes videos hide the pause button once they've started playing. As well as some video owners on YouTube don't include transcripts. We also share Benugo's PDF menus on our Eating and Drinking page which aren't accessible and are not owned by us. Please refer to the provider’s website for support information. 

What we’re doing to improve accessibility

We commissioned independent 3rd party provider (Shaw Trust) to carry out full accessibility audit and manual user testing in February 2023. They have found this website to be ‘highly accessible’. View our accreditation certificate.

We will schedule yearly accessibility reviews conducted by external agencies.

The accessibility statement will be updated with each major update.

​We will train our website editors to understand best practice.

Preparation of this accessibility statement

This statement was prepared on 4 July 2022. It was last reviewed on 15 March 2024.

This website was last tested on 13 February 2024. The test was carried out externally by Shaw Trust running automated scans and conducting manual checks with users with assisted needs.

Updated March 2024.